An investigation of factors affecting internal customer perception of service quality delivery : the case of indigenous small hospitality enterprises in Ghana
It has been established in the job satisfaction, employee organisational commitment and leadership literature, particularly, established in the West, the fortuitous benefits that satisfied and committed employees can bring to an organisation through external service value provided to consumers. Rece...
| Main Author: | |
|---|---|
| Published: |
University of Salford
2018
|
| Subjects: | |
| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.758230 |