The ups & downs of working in telesales : an analysis of the development of prosodic style in a Scottish call centre
This study examines the prosodic style of workers in a Scottish outbound call centre during telesales call openings. I describe the conversational structure and accompanying intonational patterns of a corpus of scripted call centre telephone openings, and investigate if this provides evidence to sug...
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University of Glasgow
2007
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.754303 |