A mixed methods approach to investigate the electronic banking websites service quality : the case of Egypt
This research investigates the impact of e-service quality dimensions on public and private banking websites in Egypt from the perspectives of the main stakeholders. In order to understand the problem, the current study investigates: 1. How do different e-banking websites’ stakeholders perceive the...
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Cardiff Metropolitan University
2017
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.753513 |