Engagement climate in service settings
This study explores the issue of drivers of service employee behaviour and performance, as antecedents of customer experiences that constitute key strategic outputs for service organizations. A proposed new construct, Engagement Climate, was developed and put forth as the "behavioural foundatio...
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University of Strathclyde
2016
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.714687 |