Value in the accumulated experience
Over the last decade access to cheap enabling technology has promoted widespread practitioner interest in online service propositions. In support of these propositions technology has become prominently established within the firm-consumer interface through self-service technologies (SSTs). SSTs are...
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University of Nottingham
2016
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.701278 |