The public services' customer as talk, text and technology : a constructionist study of customer relationship management in English local government
E-government began to take shape at a local level in the UK at the beginning of the last decade, promising a transformation in the delivery of public services. A core element of this transformation effort entails the implementation of new organisational technologies; of particular note is those desi...
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University of Newcastle upon Tyne
2015
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.689640 |