Investigating the relationship between cultural intelligence and service quality in hospitality : a cross cultural study
This study investigates the effect of cultural intelligence of front-line service employees on foreign guests’ perceptions of service quality. This relationship has not hitherto been investigated. The literature suggests that culture and interactions between customers and employees affect service qu...
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Bucks New University
2015
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678936 |