An examination of the relationship between frontline employees' perceptions of people management practices and their prosocial service behaviours : a case study of an employee-owned organization
With a growing body of literature examining HR systems’ influence on organizational performance outcomes, there has been a plea for research that examines the underlying mechanisms that facilitate this in a service setting. This study adopts the notion of people management which incorporates the man...
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Cranfield University
2015
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.667932 |