Institutionalisation of technology-supported organisational processes : a structurational perspective on IT service management support technology
Increasing emphasis on strategic and operational IT-business alignment and best-practice frameworks (e.g. ITIL) has promoted the deployment of cross-functional process-based IT Service Management (ITSM) technologies within a wide range of organisations. Such technologies underpin core IT support pro...
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London School of Economics and Political Science (University of London)
2009
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.645809 |