Making sense of emergent properties in IT enabled call centre operations : an interpretative systems analysis approach
A major focus of contemporary IS research is the emergent nature of organisational use of information technologies: its contextual, evolutionary, often unanticipated character. Most studies have approached this topic from the viewpoint of emergence in IT based practices as a process, led by social a...
| Main Author: | |
|---|---|
| Published: |
London School of Economics and Political Science (University of London)
2003
|
| Subjects: | |
| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.645583 |