The effect of information and communications technology (ICT) on franchisee to franchisor relationships

Throughout the franchise industry, franchisors are increasingly introducing information and communications (ICT) technology into their franchise networks in attempts to save costs and increase efficiency, and are subsequently replacing their franchise support managers and preexisting, socially-roote...

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Bibliographic Details
Main Author: Brooks, Clive
Published: Bournemouth University 2012
Subjects:
658
Online Access:http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.583050