Exploring the relationship between internal IT and customers in professional service companies : the role of formal and informal governance
There is extensive research available covering the governance of intercompany relationships between a company and its external providers. Far less has been done to explore intracompany relations. Most governance models balance formal mechanisms, for example contracts, with informal features, includi...
| Main Author: | |
|---|---|
| Published: |
University of Strathclyde
2013
|
| Subjects: | |
| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.576453 |