The effects of service climate on frontline employees' work engagement processes
This study investigates the effects of service climate on (1) psychological antecedents of frontline employees' (FLEs) work engagement-i.e., psychological meaningfulness and psychological safety, (2) work engagement itself, (3) a performance outcome of work engagement-i.e., FLEs' service p...
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University of Reading
2011
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.553012 |