Investigating the factors affecting the readiness for TQM implementation within Libyan higher education institutions
Total Quality Management (TQM) is a philosophy for continuously improving services and/or products. Organisations which have adopted TQM have gained many benefits in terms of profits, employee satisfaction and customer satisfaction. Despite such benefits, research data has revealed that more than 2/...
| Main Author: | |
|---|---|
| Published: |
University of Salford
2010
|
| Subjects: | |
| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.534507 |