Customer service in retailing : the case of downtown department stores in Singapore
Eating and shopping are Singaporeans' favourite past-times. However, in recent years, the retail sector performed poorly. Department stores, the dinosaurs of Singapore's retail scene because of their large size and long establishment, faced difficulty in adapting promptly to the environmen...
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University of Stirling
1998
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.513866 |