Innovation activities in call and contact centres : an exploratory study

Innovation activities in call and contact centres : an exploratory study

Bibliographic Details
Main Author: Smith, Marisa Kay
Published: University of Strathclyde 2009
Online Access:http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.501850
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spelling ndltd-bl.uk-oai-ethos.bl.uk-5018502015-03-20T04:11:39ZInnovation activities in call and contact centres : an exploratory studySmith, Marisa Kay2009University of Strathclydehttp://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.501850http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=11807Electronic Thesis or Dissertation
collection NDLTD
sources NDLTD
author Smith, Marisa Kay
spellingShingle Smith, Marisa Kay
Innovation activities in call and contact centres : an exploratory study
author_facet Smith, Marisa Kay
author_sort Smith, Marisa Kay
title Innovation activities in call and contact centres : an exploratory study
title_short Innovation activities in call and contact centres : an exploratory study
title_full Innovation activities in call and contact centres : an exploratory study
title_fullStr Innovation activities in call and contact centres : an exploratory study
title_full_unstemmed Innovation activities in call and contact centres : an exploratory study
title_sort innovation activities in call and contact centres : an exploratory study
publisher University of Strathclyde
publishDate 2009
url http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.501850
work_keys_str_mv AT smithmarisakay innovationactivitiesincallandcontactcentresanexploratorystudy
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