Innovation activities in call and contact centres : an exploratory study

Innovation activities in call and contact centres : an exploratory study

Bibliographic Details
Main Author: Smith, Marisa Kay
Published: University of Strathclyde 2009
Online Access:http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.501850

Internet

http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.501850

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