The impact of frontline employee empowerment on service quality in the Jordanian restaurant industry
This study explores the relationship between frontline employees' empowerment and service quality in the restaurant industry. The service marketing literature revealed mixed findings regarding this relationship. While some studies confirmed indirect relationships, others did not confirm the rel...
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University of Surrey
2008
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.494205 |