Summary: | This study is based on the development of an information management (1M) framework within higher education (HE) institutions. Using the Grounded theory method (GTM) and complementing it with the object-orientationJO-O) concepts, the. study generates an 1M framework based on the perspectives of a range of people within a specific university. It also offers a contribution to GTM by incorporating 0-0 concepts to explain and support the method itself. The findings from the study are presented in the form of 'The Crystal Maze Inside-out'. This is a framework consisting of four phenomenological categories which are interrelated and interdependent. The four categories are academic-life, organisational-culture, workunit, and communication-metaphor. ('. The contributions I values of the study inelude the following: • The first implementation of Grounded Theory method using the Object-Orientation approach by which the conceptual abstract processes embedded in GTM are easy to use and to implement • The first theoretical 1M framework for higher education institutions to use that enables individual institutions to develop their own 1M based on their specific and unique characteristics The implications of the study are as follows: • The work provides basis for an HE institution: o to develop its unique 1M according to its own distinctive characteristics capability o to plan ,its organisational changes with respect to the dynamism and complexity of its internal environment and to the unpredictable changes taking place in the external world and o to expose its notable development through its intellectual capital in order to enable the external world to attach on-going importance to the institution; • The practice of the proposed framework will vary in different institutions. It will depend on how complex the social activities are within an institution and how competent the institution is in managing that complexity, particularly in dealing with the human abstract thinking processes involved in each of the activities
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