Guest satisfaction dimensions in the ecolodge context
This thesis explores guest satisfaction dimensions from the consumer perspective in the ecolodge context and asks to what extent guest satisfaction can be explained by using Herzberg's Motivator and Hygiene Factor Theory. Guest satisfaction dimensions are explored from the experiential perspect...
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University of Strathclyde
2005
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.424236 |