Making sense of call centres : working and managing on the front line

Making sense of call centres : working and managing on the front line

Bibliographic Details
Main Author: Houlihan, Maeve
Published: Lancaster University 2003
Subjects:
658.872
Online Access:http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418433

Internet

http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418433

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