An investigation into the causal indicators and associated critical parameters for effective quality management in first generation Egyptian ports exemplified by the port of Alexandria

Marine ports are affected by fast technological development and strong competition as much as any other type tOf organisation. Changes due to the high demand for their services, and increasing customer awareness are imposing demands on their efficiency, effectiveness and ability to provide a high qu...

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Bibliographic Details
Main Author: Labib, Ashraf Adel A.
Other Authors: Irgens, Chris ; Savage, Barbara Maria
Published: University of the West of England, Bristol 2004
Subjects:
Online Access:http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.407317