To what extent do the categorisations of novice and expert contribute to an understanding of the evaluation and communication of service provision in the maternity services
Introduction Measuring consumer expectations and perceptions of service provision is supported by both practitioners and academics. The National Health Service, as a result of policy reforms and structural changes, recognises the role of the patient in health care and is gradually incorporating pati...
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Edinburgh Napier University
1999
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.300348 |