An investigation of the socio-technical implications of a computer based walk optimisation system
This research utilises existing problem solving and decision making theories to explain the complex organisational process by which Royal Mail revises Postal Officers' walks in mail delivery. A field study in the RM demonstrates that this is a complex task involving a political / negotiation pr...
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Loughborough University
1998
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| Online Access: | http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.300331 |