Organisational excellence in the public sector, with special reference to the Portuguese local government
The primary aim of this thesis is to analyse the key drivers of Organisational Excellence in the Public Sector and integrate them in a comprehensive, reliable and valid performance measurement system. Within the movements for Public Sector reform and modernisation, Total Quality Management (TQM) has...
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Sheffield Hallam University
2002
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| Online Access: | https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.250072 |