Customers' Zone of Tolerance toward Hotel Services
abstract: In order to be competitive in the hotel market, more and more hotels have proposed various types of "wow" services to inform customers' impressions of the hotel in a positive way. Many customers consider these services excellent, and they often exceed their expectations. How...
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| Format: | Dissertation |
| Language: | English |
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2013
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| Online Access: | http://hdl.handle.net/2286/R.I.17738 |