Money-Back Guarantee, Service Quality, and Productivity: The Marketing of In-Vitro Fertilization

Marketing practices like Money-Back Guarantees (MBGs) and warranties are quite controversial in the health care market. Despite their professed intention to improve consumer welfare, MBGs are often decried for taking advantage of consumers who might not have the correct information. This concern is...

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Bibliographic Details
Main Author: Yu, Shan
Other Authors: Ghosh, Mrinal
Language:en_US
Published: The University of Arizona. 2016
Subjects:
Online Access:http://hdl.handle.net/10150/621296
http://arizona.openrepository.com/arizona/handle/10150/621296