Staffing by Design: A Methodology for Staffing Reference
The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in person and virtual reference services adequately requires a systematic analysis of patterns of use across service points...
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| Language: | en |
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Taylor & Francis
2012
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| Online Access: | http://hdl.handle.net/10150/271492 |