An Analytical Survey of Chat Reference Services
There has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user....
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Language: | en |
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Emerald Group Publishing Limited
2001
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Online Access: | http://hdl.handle.net/10150/135930 |