An Analytical Survey of Chat Reference Services

There has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user....

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Bibliographic Details
Main Author: Francoeur, Stephen
Other Authors: Baruch College
Language:en
Published: Emerald Group Publishing Limited 2001
Subjects:
Online Access:http://hdl.handle.net/10150/135930