Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines
This study evaluates the level of adherence to professional guidelines by virtual (e-mail) reference services. These professional guidelines are set up as standards to assure service quality; however, studies of virtual reference effectiveness rarely utilize these standards to measure reference succ...
| Main Authors: | , |
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| Language: | en |
| Published: |
2007
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10150/106397 |