Factors Influencing Digital Reference Triage: A Think-Aloud Study
This article describes a think-aloud study conducted to identify factors that influence the decisions made by digital reference "triagers" when performing triage on questions received by digital reference services. This study follows and expands on a Delphi study that identified factors th...
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| Language: | en |
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2004
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| Online Access: | http://hdl.handle.net/10150/106006 |