VIRTUAL REFERENCE SERVICES: IMPLEMENTATION OF PROFESSIONAL AND ETHICAL STANDARDS
Virtual reference, which allows users to connect easily with librarians online, is becoming popular. Librarians answer thousands of questions every day over the Internet. As the service matures, professional associations publish standards that provide professional guidelines to improve the quality...
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| Language: | en |
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2007
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| Online Access: | http://hdl.handle.net/10150/105570 |