Peer Review of Chat Reference Transcripts: Approaches and Strategies

NCknows is a collaborative statewide chat-based reference service, launched in North Carolina in February 2004. The authors were contracted by the State Library of North Carolina as program evaluators for the NCknows project. This article reports on one component of the overarching evaluation effort...

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Bibliographic Details
Main Authors: Pomerantz, Jeffrey, Luo, Lili, McClure, Charles R.
Language:en
Published: 2006
Subjects:
Online Access:http://hdl.handle.net/10150/105485