E-quality and e-service equality
Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, e-service may increase or decrease the quality of service received. This study analyzes the level of service received by different gen...
| Main Authors: | , |
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| Language: | en |
| Published: |
IEEE Press
2007
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10150/105443 |