Service Equality in Virtual Reference
Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, eservice may either increase or decrease the quality of service received. This study analyzes the level of service received by differe...
| Main Authors: | , , |
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| Language: | en |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10150/105361 |