Using Critical Incidents: The Development of a Behaviorally Based Training Program for Supervisor Citizenship Behavior and Feedback Skills
It has been argued (Greer, 2013) that supervisors are a critical component in organizational effectiveness. Supervisors are required to hold many roles within the organization (Evans, 1965). Specifically, employees often see supervisors as representatives of the organization, while the organization...
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| Format: | Others |
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TopSCHOLAR®
2015
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| Online Access: | http://digitalcommons.wku.edu/theses/1454 http://digitalcommons.wku.edu/cgi/viewcontent.cgi?article=2458&context=theses |