Institutionalizing Ombudsman: An Analysis of Two External Facing Ombudsman Offices in the U.S. Federal Government
The number of Ombudsman offices in U.S. federal agencies rose dramatically in the 1990s. This study investigates why, despite the efforts of policymakers to force staff reductions across the federal government, Ombudsman offices continued to be established to the point that almost every agency has a...
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Virginia Tech
2017
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| Online Access: | http://hdl.handle.net/10919/77953 |