Managing race/ethnicity and gender diversity in the context of total quality management

This document serves as a means of enlightening organizations that are not practicing TQM/continuous improvement or managing race/ethnicity and gender diversity or that are practicing both but want to benchmark their practices against other organizations used in this study or against the program the...

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Bibliographic Details
Main Author: Grace, Ganelle
Other Authors: Industrial and Systems Engineering
Format: Others
Language:en
Published: Virginia Tech 2014
Subjects:
Online Access:http://hdl.handle.net/10919/40416
http://scholar.lib.vt.edu/theses/available/etd-12142006-131848/