An identification of the factors that influence graduate satisfaction with a management development training program
Many organizations, both public and private are implementing total quality management processes and procedures to ensure customer satisfaction, promote effective leadership, and enhance productivity. The sudden emphasis on customer satisfaction is observable governmentwide as federal agencies respon...
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| Format: | Others |
| Language: | en |
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/40083 http://scholar.lib.vt.edu/theses/available/etd-10212005-123022/ |