Planning and Scheduling of Complex, High Value-Added Service Operations
This research takes the initial steps of evaluating resource planning for service operations in which the client is a direct resource in the service system. First, this research examines the effects of client involvement on resource planning decisions when a service firm is faced with efficiency and...
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Virginia Tech
2014
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| Online Access: | http://hdl.handle.net/10919/28481 http://scholar.lib.vt.edu/theses/available/etd-08012009-133516/ |