Antecedents and consequences of emotional dissonance: Understanding the relationships among personality, emotional dissonance, job satisfaction, intention to quit and job performance
The primary goal of this research was to explore the antecedents and consequences of emotional dissonance for debt collectors. The antecedents were personality factors (extraversion, anger, conscientiousness and agreeableness) and pro-social factors. The consequences of emotional dissonance were job...
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| Format: | Others |
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Scholar Commons
2005
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| Online Access: | http://scholarcommons.usf.edu/etd/2856 http://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=3855&context=etd |