Including Smartphone End User Apps in the Context of the Company Contact Center
Smartphones are becoming increasingly popular, with the result that customers prefer to carry out at least some customer services using an app on a mobile device. Among app users, smooth transfer to a live agent is seen as an important feature and this means that the company contact center need a so...
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| Format: | Others |
| Language: | English |
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Uppsala universitet, Avdelningen för visuell information och interaktion
2014
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-229094 |