Preparing to overcome the barriers of implementing a quality management system : A case study of EDB Card Services AS

The purpose of this study is to see how an organization can prepare themselves to overcome the barriers when implementing a quality management system. When introducing a new management system regardless of its intentions, there are several obstacles, or rather barriers, which an organization will fa...

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Bibliographic Details
Main Authors: Sandström, David, Svanberg, Marcus
Format: Others
Language:English
Published: Umeå universitet, Handelshögskolan vid Umeå universitet (USBE) 2011
Subjects:
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-52158