The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå
It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject of great interest to organizations and researchers alike. In recent years, organizations are obliged to render more services in additi...
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| Format: | Others |
| Language: | English |
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Umeå universitet, Handelshögskolan vid Umeå universitet
2011
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-48338 |