Social persuasion and electronic performance monitoring : A qualitative study of feedback and self-efficacy in call centers
Electronic performance monitoring (EPM) has long been associated with an array of negative effects, one of which is decreased employee self-efficacy, an essential determinant of human agency and workplace success. The negative discourse of control and discipline dominating the research field fails t...
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| Format: | Others |
| Language: | English |
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Stockholms universitet, Företagsekonomiska institutionen
2018
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-158439 |