Service Provider Flexibility : A Strategic Perspective
This thesis is about service provider flexibility and how provider flexibility facilitates customer value creation in contexts where customer processes and activities change. Provider flexibility is delineated as a mechanism of value creation and defined as the ability of the service provider to res...
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| Format: | Doctoral Thesis |
| Language: | English |
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Stockholms universitet, Företagsekonomiska institutionen
2015
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-123653 http://nbn-resolving.de/urn:isbn:978-91-7649-297-0 |