Att bli bestulen på sina känslor -En kvalitativ studie om det emotionella lönearbetets betydelse för de socialarelationerna
Nowadays the service industry is heavily influenced by a commercialization of theemployees' feelings. In order to gain loyal customers the employees have to be complaisantand accomplish a good relationship with the customers. If the employees are having a badday or are in a bad mood they theref...
| Main Authors: | , |
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| Format: | Others |
| Language: | Swedish |
| Published: |
Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap
2020
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| Subjects: | |
| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-89983 |