Hur bra är våra processer? : Värdering av den inre effektiviteten
This study investigates possibilities for measuring efficiency in service processes. Although there has been considerable research around service processes over the last 25 years, concepts of measurement and evaluation of service processes are rare. The aim of the study is to identify different fact...
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| Format: | Others |
| Language: | Swedish |
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Örebro universitet, Handelshögskolan vid Örebro universitet
2006
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| Online Access: | http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-20578 |