How to create a commercial experience : Focus on Leadership, Values and Organizational Culture

A new kind of commercial offer is on the rise, that of a commercial experience. It is said to be the next progression of value after a service and that it is distinct from a service in several ways, two important being a) the provider having to create something new or memorable to the customer, i.e....

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Bibliographic Details
Main Author: Ingelsson, Pernilla
Format: Others
Language:English
Published: Mittuniversitetet, Institutionen för teknik och hållbar utveckling 2009
Subjects:
TQM
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-10598
http://nbn-resolving.de/urn:isbn:978-91-86073-52-7