Medborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stad

Medborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stad

This essay will explain if and how the term customer is used at the municipal level in Sweden and if the officials in the chosen municipalities thinks the term customer affect the municipality's functions. Lundquist's theoretical perspective on our public ethos has been applied to explain...

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Bibliographic Details
Main Author: Olsson, Frida
Format: Others
Language:Swedish
Published: Malmö universitet, Institutionen för globala politiska studier (GPS) 2021
Subjects:
New Public Management
Kund
Offentlig Förvaltning
Vårt Offentliga Etos
Political Science
Statsvetenskap
Online Access:http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-45267
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spelling ndltd-UPSALLA1-oai-DiVA.org-mau-452672021-09-04T05:36:34ZMedborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stadsweThe Citizen as a Customer : A Qualitative Study of the term Customer in Municipality of Umeå, Municipality of Kalmar and the City of HelsingborgOlsson, FridaMalmö universitet, Institutionen för globala politiska studier (GPS)2021New Public ManagementKundOffentlig FörvaltningVårt Offentliga EtosPolitical ScienceStatsvetenskapThis essay will explain if and how the term customer is used at the municipal level in Sweden and if the officials in the chosen municipalities thinks the term customer affect the municipality's functions. Lundquist's theoretical perspective on our public ethos has been applied to explain the use of the term customer and its impact. By using a qualitative method based on semi-structured inverviews with officials and text analysis of local government documents, the municipalities of Kalmar, Umeå and the city of Helsingborg have been studied to fulfill this essays purpose. The result of the essay concludes that the term customer is used in different ways within the municipality and externally. According to the interviewed officials the term also has an impact on the municipality's functions and services.  Student thesisinfo:eu-repo/semantics/bachelorThesistexthttp://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-45267application/pdfinfo:eu-repo/semantics/openAccess
collection NDLTD
language Swedish
format Others
sources NDLTD
topic New Public Management
Kund
Offentlig Förvaltning
Vårt Offentliga Etos
Political Science
Statsvetenskap
spellingShingle New Public Management
Kund
Offentlig Förvaltning
Vårt Offentliga Etos
Political Science
Statsvetenskap
Olsson, Frida
Medborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stad
description This essay will explain if and how the term customer is used at the municipal level in Sweden and if the officials in the chosen municipalities thinks the term customer affect the municipality's functions. Lundquist's theoretical perspective on our public ethos has been applied to explain the use of the term customer and its impact. By using a qualitative method based on semi-structured inverviews with officials and text analysis of local government documents, the municipalities of Kalmar, Umeå and the city of Helsingborg have been studied to fulfill this essays purpose. The result of the essay concludes that the term customer is used in different ways within the municipality and externally. According to the interviewed officials the term also has an impact on the municipality's functions and services. 
author Olsson, Frida
author_facet Olsson, Frida
author_sort Olsson, Frida
title Medborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stad
title_short Medborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stad
title_full Medborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stad
title_fullStr Medborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stad
title_full_unstemmed Medborgaren som kund : En kvalitativ studie av begreppet kund i Umeå kommun, Kalmar kommun och Helsingborgs stad
title_sort medborgaren som kund : en kvalitativ studie av begreppet kund i umeå kommun, kalmar kommun och helsingborgs stad
publisher Malmö universitet, Institutionen för globala politiska studier (GPS)
publishDate 2021
url http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-45267
work_keys_str_mv AT olssonfrida medborgarensomkundenkvalitativstudieavbegreppetkundiumeakommunkalmarkommunochhelsingborgsstad
AT olssonfrida thecitizenasacustomeraqualitativestudyofthetermcustomerinmunicipalityofumeamunicipalityofkalmarandthecityofhelsingborg
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